FAQ
Frequently Asked Questions
We specialize in the secure transport of medical supplies, biological specimens, pharmaceuticals, and important medical documents.
We use appropriate packaging, temperature-controlled vehicles, and follow strict protocols to maintain the integrity of all specimens.
We ensure that pharmaceuticals are stored and transported within specified temperature ranges, using validated packaging to prevent degradation.
All documents are secured in tamper-proof packaging, and our couriers are trained to handle confidential information with the utmost care and discretion.
Standard delivery is usually within 1 to 4 hours. We also offer expedited services for urgent shipments.
Yes, all our couriers undergo specialized training in compliance, safety, and proper handling of medical supplies, specimens, pharmaceuticals, and documents.
Yes, we provide real-time tracking through our online portal, allowing clients to monitor their shipments from pickup to delivery.
We operate in Houston and the surrounding areas. We can facilitate regional or nationwide deliveries based on client needs.
You can schedule a pickup by calling our customer service or using our online booking system for convenience.
Our pricing depends on factors such as distance, weight, and urgency. We offer competitive rates and can provide customized quotes based on your needs.
We have a dedicated team available 24/7 to respond to emergency requests, ensuring prompt and efficient delivery.
Yes, we carry comprehensive liability insurance to protect against any potential loss or damage during transport.
Absolutely! We can tailor our services to meet special handling or transportation requirements as needed.
Please contact our customer service team immediately, and we will address any issues promptly.
Yes, we provide shipping receipts and tracking information for all deliveries to ensure transparency and accountability.